The Midwest Job Board
Employment Opportunities for Midwest Job Seekers
East Coast Jobs
West Coast Jobs
Deep South Jobs
Extended Technical Support Analyst
University of Iowa
Iowa City IA
Job Type: Full Time
Posting Date: 7/20/2021
Information Technology Services (ITS) organization, a campus-wide provider of technology services for academic, research, and service missions is seeking to fill a full-time position in the Extended Support group. This position provides technical consulting and support for a variety of University departments that ITS supports and provides backup to other technical support groups as needed.
This position is responsible for the basic design, installation, setup, maintenance, applying of security patches, operational integrity and support of stand-alone and networked computer systems, including installation and maintenance of software applications. Considerable interaction with University staff, faculty and students will require knowledge of ITS services, policies and procedures, excellent interpersonal skills, and the ability to connect customers with the right solutions in order to fully meet their IT needs.
This position is not eligible for University sponsorship for employment authorization.
Our mission is to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We strive to cultivate a workforce culture of commitment to diversity, equity, and inclusion. We embrace this commitment as mission-critical, not just compliance-driven, and embed it in hiring, incentive, retention, and career-development practices and initiatives.
Responsibilities and Duties:
Assist end users with configuring, installing and maintaining stand-alone and networked multi-user computer operating systems based on existing guidelines;
Provide set up assistance and support for mobile and remote computing including personal mobile devices (smartphones, tablets, etc. );
Identify and troubleshoot hardware and software issues for Windows and Apple personal computers and laptops;
Identify and troubleshoot issues on personal mobile devices (smartphones, tablets, etc. ) connecting to University of Iowa services, such as email, wireless networking, etc. ;
Research innovative ways to use information technology to improve office workflow and communication and make basic recommendations based on that research;
Provide basic one-on-one training on hardware and software applications;
Document user support activities (incidents and requests);
Create and update existing support process documentation;
Rare occasional off-hours could be required for events.
A Bachelor's degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
Professional support experience (typically 6 months - 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies;
Experience supporting Windows personal computers and laptops;
Experience supporting printers, multi-function devices, etc. ;
Experience supporting personal mobile computing devices (smartphones, tablets, etc. );
Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions;
Demonstrated excellent written and oral communication skills;
Excellent interpersonal, customer service and teamwork skills (including with technical peers);
Ability to routinely move, position and transport computer equipment up to 50 pounds;
Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console;
Experience supporting Apple personal computers and laptops;
Experience managing workstations using SCCM or other desktop management tools and strategies;
Knowledge of and experience with Linux support;
General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Please attach a cover letter and your resume as part of the relevant submission materials. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background check and credential verification.
Classification Title: IT Support Analyst
Appointment Type: Professional and Scientific
Pay Level: 3A
Organization: Information Technology Services
Contact Name: Kim Kuebrich Yordi
Contact Email: kim-yordi@uiowa. edu#06022021
Extended Technical Support Analyst has expired. We have thousands of other openings