Top Three Skills: NEED TS CLEARANCE WITH SCI ELIGIBILITY AND ACTIVE SEC+ CERT 1. Experience utilizing help desk ticketing systems2. Build/update/unlock/delete user accounts3. Top Secret clearance with SCI eligibility, Security + cert Job Description: Help Desk provides CST support for users with Air Force JWICS user accounts and equipment. User support will be via telephone, video teleconferencing (VTC), or in person to resolve their issues. Job Description: Answer user calls, log user information in provided ticketing system Determine user system issue by analyzing symptoms & identifying underlying problem Reset user passwords, Update user online information Build/update/unlock/delete user accounts Build/update/ unlock/delete Organization box/Distribution List accounts Update user Information Assurance training dates in online system Image and install workstations in buildings on Scott AFB, IL . ,update printer configuration, map network drives Maintain correct EMSEC procedures during equipment installation, Install/update software on user workstations Inventory COMSEC materials (each shift) Diagnose PKI issues, provide POC information for resolution Support users with Microsoft Office, Online VTC program questions/issues Support users with replacement of laser printer toner cartridges Initiate Classified Message Incident (CMI) checklist when required and notify Network Team Lead and Security Manager Notify personnel within 2 hours of any major systems failures or connectivity outages Contractor shall document all trouble ticket information in the provided tracking system Perform systems and physical security checks at least once a shift within work spaces. This check includes a Communications Security inventory of open storage equipment. Report all security incidents , document in duty shift log and execute corrective security procedures to safeguard classified information and equipment. Major incidents should be reported immediately. Required Skills/Education:Minimum of (Security + certification)Education: Associates Degree or related years of experience. Years' Experience: 1 year in a help desk or desktop environment. Security Clearance Required: Must have Active Top Secret. Work Location: Scott AFB, IL Additional Information: Supporting the HQ Air Mobility Command (AMC) / A2. Must have TS and SEC+ Work Environment: Working with 4-5 other techs. This specific sihft will be on the day shift, but will need some help covering other shifts from time to time. Who is the Internal/External Customer: Supporting tier 1/2 help desk for AMC (Air Mobility Command). Impact to the Internal/External Customer: Business Challenge: Provide onsite 24x7 coverage of basic help desk support tasks using the customer enclave referred to as the IIS. Perform intermediate skill level tasks in coordination with and supporting customer personnel performing advanced skill level network security tasks. Perform Client Support Technician (CST) tasks on basic level functions such as answering user calls and logging user/system problems in the provided ticketing system; resetting passwords; basic system trouble shooting; and updating user online information.