Marketing Operations Manager Joliet IL | The Midwestjobsearch Job board |

Marketing Operations Manager

Penn National Gaming
Joliet IL
Job Type: Full Time
Posting Date: 2/22/2021

Overview Dont just work. Work Happy. A career in gaming
At Hollwood Casino Joliet, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following. Your daily responsibilities include Responsible for all Marketing Service personnel and their successful fulfillment of all current Players Club reward programs, services, and promotions. Responsible for any Players Club partnerships and monitors the quality execution of all Players Club benefits and services property-wide. Additionally responsible for VIP Operations including property VIP Lounge and staff, as well as property Call Center. Directly instrumental in the growth of the propertys customer database with focus on card utilization and new memberships. Other duties encompass developing and leading the consistent implementation of critical policy and procedures to ensure data integrity, as well as accuracy, timeliness, and compliance in all transactions. Directly manages the Marketing Services Supervisors, Marketing Services Senior Supervisor, and the VIP Operations Supervisor. Duties may also include any Group Sales initiatives. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. Understands and adheres to all property and departmental standards, policies, and procedures. Ensures compliance and has a strong understanding of the Internal Control Systems (ICS) and the Minimum Internal Control Standards (MICS), as relevant to the Marketing Department. Iinterviews, hires, trains, and directs staff members in a manner that ensures department success. Proactively counsels team members and implements necessary corrective measures. Ensures that all responsible areas are proactively managed and efficiently operated. Participates in promotional meetings to develop ideas for future events. Establishes and maintains procedures for promotions and events. Monitors departmental expenses to assure the department is remaining within budgetary guidelines. Prepares correspondence and reports as needed. Holds department meetings to ensure department is aware and well-informed of all promotions, events, and entertainment. Implements all property ACES Service requirements and any additional customer satisfaction skill requirements outlined by the department. Displays the ability to be a team player and interfaces with other departments to develop key relationships to insure maximum efficiency in completing job tasks. Creates fun for the guests appropriate to a casino environment. Serves as a subject matter expert in all areas related to department. Oversees and ensures effective, efficient operation of the Players Card program, VIP Services, and property Call Center. Manages property Call Campaigns. - Assists with budget forecasting. Assists Food and Beverage with VIP Lounge menu planning. Ensures VIP Lounge experience meets Senior Managements expectations. Manages a team that works with hotel reservations and ensures optimization and occupancy goals are met. Oversees all department scheduling to ensure proper staffing during key business times. Oversees daily paperwork/logs for accuracy and completeness. Monitors productivity and efficiency of team members. Authorizes and overrides point/comp vouchers when necessary for frontline staff and other department team members. Able to answer all questions about Players Club program, gaming, and general property information. Manages inventory control measures for all sensitive promotional inventory and vouchers containing value. Maintains proper inventory and budget related to Players Club Cards. Knowledgeable of property product, promotions, and events. Comfortably communicates all necessary information/training to staff members. Forward thinking, plans appropriately, and meets all deadlines. Maintains open communication with Director of Player Development and staff. This position is not limited to job duties listed in the description. Duties or responsibilities can be changed, expanded, reduced, or deleted by management to meet the needs of the Marketing department and Hollywood Casino. All other duties and/or responsibilities as assigned. To be successful in this position it will require the following skill set High School or GED required, Bachelor's degree in Marketing, Hospitality, or related field preferred. 35 years of prior experience in Marketing, Casino Marketing, and/or Player Development with progressive roles of responsibility. Must understand and speak the English language. Must maintain a positive attitude and must be a team player at all times. Must take full accountability for their own performance and growth. Must be a self starter and require little supervision or direction. Ability to train and mentor both individuals and a team. Ability to accurately prioritize, organize and complete multiple activities within realistic time goals. Must display a passion for their duties. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. Something to leave you with Whether you prefer being at the center of it all or working behind the scenes, theres a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means youll enjoy a fun working environment anywhere within the organization. Equal Opportunity Employer